This policy explains how Aushvar (operated by Enbod Technologies Private Limited) delivers your orders. Orders are fulfilled by a licensed pharmacy near you and delivered locally by independent delivery partners. It forms part of our Terms of Service.
Aushvar delivers from licensed pharmacies to serviceable pincodes, beginning in Kerala and expanding over time. You can check serviceability for your pincode in the app before ordering. If we don't serve your area yet, you can ask to be notified when we launch there. Delivery is available only within India.
Because orders are prepared by a pharmacy close to you and delivered locally, most orders arrive same-day or next-day. The exact time depends on your location, the time the order is placed, prescription verification, item availability, weather and traffic. Any estimated delivery window is shown in the app and is indicative, not guaranteed. You can track your order's live status from placement to handover.
Where slot selection is available, you can choose a preferred delivery window at checkout. You can also add delivery instructions (landmark, gate code, “call on arrival”) and a precise location pin to help the delivery partner reach you quickly.
Any delivery fee is shown clearly at checkout, before you place the order, and is included in your order total. Fees may vary by distance, order value or time of day. Promotional or free-delivery periods may apply and will be reflected in the total. If an entire order is cancelled by us or the pharmacy, any delivery fee charged is refunded.
Medicines are packed by the pharmacy in tamper-evident packaging. Temperature-sensitive and refrigerated products (such as insulin and certain vaccines or biologics) are handled with appropriate cold-chain packaging and prioritised for prompt delivery. Please refrigerate such items immediately on receipt and check them at handover, as they cannot be returned once they leave the cold chain (see our Refund & Cancellation Policy).
Every delivery is confirmed by a one-time code (OTP) shared at the door, so both you and the delivery partner have a verified record of handover. For prescription medicines, please be available to receive the order yourself or authorise a responsible adult. Have your original prescription available if the pharmacist has requested to sight it on delivery.
If the delivery partner cannot reach you, they will attempt to contact you using the number on the order. If delivery cannot be completed after reasonable attempts — you are unavailable, the address is incorrect or unreachable, or the handover code cannot be confirmed — the order is returned to the pharmacy. Any prepaid amount is refunded per our Refund & Cancellation Policy, and we may contact you to re-arrange delivery.
You can update your delivery address only before the order is packed and dispatched. Once a delivery partner is en route, the address cannot be changed for that order; you may cancel where still eligible, or decline at the door and reorder to the correct address.
Delivery may be delayed by events outside our reasonable control — extreme weather, floods, strikes, civil unrest, network or power outages, or government restrictions. In such cases we will keep you informed and deliver as soon as it is safe to do so.
You can follow your order's live status in the app — accepted, packed, picked up, out for delivery, and delivered — and contact support at any stage.
Questions about a delivery? Use “Report an issue” on the order, or email [email protected]. See our Contact page for more.