These Terms of Service (“Terms”) are a legally binding agreement between you and Enbod Technologies Private Limited (“Aushvar”, “we”, “us”, “our”), the operator of the Aushvar platform — our website, mobile and web applications (collectively, the “Platform”). The Platform is a technology service that connects customers with licensed pharmacies, diagnostic laboratories, sample collectors and registered medical practitioners for the ordering and home delivery of medicines and healthcare products, booking of lab tests, and doctor consultations in India. By creating an account, accessing the Platform, or placing an order, you accept these Terms, our Privacy Policy, Refund & Cancellation Policy and Shipping & Delivery Policy, each incorporated by reference. If you do not agree, please do not use the Platform.
You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. By using the Platform you represent that the information you provide is accurate and that you will keep it current, including a valid delivery address and, where required, a valid prescription. A caregiver may order on behalf of a dependant they are lawfully authorised to act for.
You access the Platform through a passwordless login using a one-time code (OTP) sent to your registered mobile number or email. You are responsible for maintaining control of the number/email and device linked to your account, and for all activity that occurs under it. Notify us immediately of any unauthorised use. We may refuse, suspend or terminate accounts to protect customers, Partners, or the integrity of the Platform.
Aushvar provides the technology that lets you discover Partners, place orders, make payments, and track fulfilment. For every medicine order, the fulfilling pharmacy is the seller of record and is responsible for dispensing in compliance with the Drugs and Cosmetics Act, 1940, the Pharmacy Act, 1948 and applicable rules. Lab tests are performed by the partner laboratory; consultations are provided by the registered practitioner. Aushvar is not a party to the medical or professional services rendered and is not responsible for the independent professional judgement of any Partner, but we do curate and verify Partners and provide grievance redressal.
Certain medicines — including those under Schedules H, H1 and X, and other regulated categories — may be dispensed only against a valid prescription from a registered medical practitioner, and some (such as narcotic and psychotropic substances) cannot be sold through the Platform at all. By uploading a prescription you confirm it is genuine, currently valid, and issued to you or to a dependant you are authorised to order for. The fulfilling pharmacist may, at their professional and legal discretion, verify, seek clarification on, partially fulfil, or decline to dispense any item. We may refuse or cancel any order that does not meet legal, safety or authenticity requirements. Uploading a forged, altered or reused prescription is prohibited and may be reported to authorities.
Where a prescribed brand is unavailable, the pharmacy may offer a generic or therapeutically equivalent substitute only in accordance with applicable law and, where required, with your or the prescriber's consent. You may decline a substitution; the affected item will be removed and adjusted in your total.
Prices are set by the fulfilling pharmacy and shall not exceed the printed Maximum Retail Price (MRP) for the pack dispensed. Prices include applicable taxes (such as GST) unless stated otherwise, and any delivery fee or discount is shown separately. The total payable is confirmed to you before you place the order. Occasionally an item's price, availability or pack size may change between browsing and dispensing; if so, we will inform you and you may approve the change or cancel the affected item.
Your order is an offer to purchase. It is confirmed only once accepted by the fulfilling pharmacy after any required prescription verification. Until then, the order may be modified, declined or cancelled as described in these Terms and the Refund & Cancellation Policy.
You may pay by cash on delivery (COD) or by online payment (UPI, cards or other methods) where available. Online payments are processed by our third-party payment partner; we do not store your full payment-instrument details. You agree to pay all amounts due for orders placed under your account. We are not responsible for failures, holds or delays caused by your bank, UPI provider or the payment gateway, though we will help you reconcile genuine payment issues.
Cancellations and refunds — including time windows, eligibility, and refund timelines for medicines, lab tests and consultations — are governed by our Refund & Cancellation Policy, which forms part of these Terms.
Delivery areas, timelines, fees and handover (including one-time-code confirmation at the door) are described in our Shipping & Delivery Policy. Delivery is performed by independent delivery partners. Please ensure someone is available to receive the order, especially for prescription medicines and cold-chain items.
When you book a lab test, the partner laboratory is responsible for sample collection, testing and reporting in accordance with its accreditation and applicable standards. When you book a consultation, the registered practitioner is solely responsible for the clinical advice, prescription and care they provide; consultations are subject to the Telemedicine Practice Guidelines and applicable NMC regulations. Aushvar facilitates the booking, scheduling, payment and record-keeping only.
Any general health information shown on the Platform — including content, search results, reminders and AI-assisted answers (“Ami”) — is provided for convenience and information only, is not medical advice, and must never replace consultation with a qualified healthcare professional. AI-assisted features never diagnose, prescribe, or execute actions on their own; they only assist and surface suggestions a human reviews. Always read the label and package insert and follow your physician's or pharmacist's directions. In an emergency, call your local emergency number or visit the nearest hospital — the Platform does not handle emergencies.
The Platform, its software, design, trademarks (including the Aushvar name and logo) and Content are owned by or licensed to Enbod Technologies Private Limited and are protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for its intended personal purpose. You may not copy, modify, distribute or create derivative works without our written permission.
The Platform may rely on or link to third-party services (payment gateways, maps, messaging). Their use is governed by their own terms and privacy policies, and we are not responsible for third-party services we do not control.
The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free, or that any particular product, slot, or Partner will be available at a given time.
To the maximum extent permitted by law, Aushvar's aggregate liability arising out of or relating to any order is limited to the value of that order. We shall not be liable for indirect, incidental, special, punitive or consequential losses, or for the independent acts, omissions or professional judgement of Partners. Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by proven negligence.
You agree to indemnify and hold harmless Aushvar and its officers, employees and Partners from claims, damages and expenses arising out of your breach of these Terms or the law, your misuse of the Platform, or your submission of false information or prescriptions.
We are not liable for delay or failure to perform due to events beyond our reasonable control, including natural disasters, strikes, civil unrest, network or power failures, pandemics, or governmental action.
You may stop using the Platform and request account closure at any time. We may suspend or terminate access, with or without notice, if you breach these Terms or the law, or to protect the Platform, customers or Partners. Provisions that by their nature should survive termination (including payment, IP, disclaimers, liability and dispute resolution) will survive.
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, complaints regarding the Platform may be addressed to our Grievance Officer:
Grievance Officer: Vishnu Surendranath, Director
Aushvar — Enbod Technologies Private Limited (CIN: U63122KA2024PTC183450)
No. 467/468, Krishna Temple Road, Indiranagar 1st Stage, Indiranagar, Bengaluru, Karnataka 560038
Email: [email protected]
We will acknowledge complaints within 48 hours and endeavour to resolve them within the timelines prescribed by applicable law.
These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute amicably. Any dispute not so resolved shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India, without prejudice to any binding arbitration the parties may separately agree to under the Arbitration and Conciliation Act, 1996.
We may update these Terms from time to time. We will post the revised version here with a new “Last updated” date and, where the change is significant, notify you in the app. Continued use after an update constitutes acceptance.
Questions about these Terms? Email [email protected] or see our Contact page.